login | register

Improving the Patient & Client experience

in
Publisher: 
DHSSPSNI
Author: 
NIPEC in partnership with the RCN
Date published: 
3 June, 2009
Region: 
Northern Ireland

Publication type: 
policy
Publication link: 
Improving the Patient & Client experience
Featured item on home page: 
no

Overviw of publication

This document has been produced by the Department of Health and Public Safety, The Northern Ireland Practice and Education Council (NIPEC) and the Royal College of Nursing NI. Its aim is to improve the patient and client experience in NI. It identifies 5 standards to be implemented and embedded into public service care provision and systems. These standards were developed through a consultation process with key stakeholders in NI. Stakeholders also provided information on how they should be implemented at a local level to achieve optimum results. Ongoing monitoring and improving standards is also recommended and should be mainstreamed across all areas of organisations involved.

The 5 Standards include:
Respect - all health and social care staff show respect in all contact with patients and clients.
Attitude - All health and social care staff show positive attitudes towards patients and clients
Behaviour - All health and social care staff show professional and considerate behaviour towards patients and clients
Communication -All health and social care staff communicate in a way which is sensitive to the needs and preferences of patients and clients
Privacy and dignity - All health and social care staff protect the privacy and dignity of patients and clients at all time.

Download: 5 Standards pocket guide (PDF 3763 KB)

Back to top