Information for older travelers

European Regulation states that all airports and airlines in the EU have a responsibility to assist disabled passengers or passengers with reduced mobility, for example, because of their age or because of a temporary injury such as a broken leg. If your booking is made through a tour operator or travel agent they must pass on your assistance needs to the airline who must inform the departure and arrival airports of the services required.

The Consumer Council has produced this guide to highlight the assistance you can expect from the airport or airline during your journey, from booking your flight, check-in, boarding and leaving your destination airport. We have also included information on how to complain if something should go wrong.